At TSUBASA.PT we take pride in ensuring that every order is fulfilled with accuracy and care. Our return policy is designed to provide clarity on the conditions under which returns are accepted.
Returns are only accepted in the following cases:
In the event that you receive an incorrect item, please contact our customer service team within 14 days of receiving your order. We will guide you through the process of returning the item and ensure that the correct product is sent to you promptly.
Please note: As we only sell personalized items, we do not accept returns or exchanges for any other reasons, including changes in preference, incorrect orders placed by the customer, or any customization requests made after the order has been confirmed.
If you have any questions or concerns regarding our return policy, please do not hesitate to reach out to us at tsubasa.ptshop@gmail.com
Thank you for your understanding and for shopping with TSUBASA.PT!